Planning a trip to Mexico's Caribbean coast? A new tool called the Tourist Mobility Pass can help you with car rentals in Cancun, Playa del Carmen, or Tulum, making your journey safer, smarter, and less stressful.

In April 2025, the Government of Quintana Roo introduced a free digital pass. This pass helps protect tourists who rent vehicles from licensed companies. The Tourism Security Roundtable developed it to boost transparency, reduce tourist vulnerability, and improve trust between visitors and local authorities.

What Is the Tourist Mobility Pass?

This is a government-approved digital document that identifies you as a legitimate tourist driving a rented vehicle. It works with the official Guest Assist mobile app. This gives you access to legal help, emergency contacts, and important information easily.

Key Benefits

• Two courtesy exemptions for minor traffic violations
• Avoid document retention. Your passport and license will not be held during minor offenses
• Instant QR verification. Traffic officers can scan your pass to view your rental contract and tourist status
• Access to consular support, emergency services, and legal advice

How to Get It

1. Download the Guest Assist app (available on iOS and Android)
2. Go to "Tourist Mobility Pass"
3. Complete the form with:

• Your personal info and nationality
• Valid passport and driver's license from your home country
• Rental contract photo (clearly showing dates, company, and vehicle info)
• Dates of your stay in Quintana Roo

The system instantly generates your pass as a QR code, which you can show during traffic stops.

Who Can Use It?

To qualify:

• You must be a tourist (not a resident of Quintana Roo)
• Rent your car from a registered local rental agency
• Hold valid foreign travel documents
• Be driving a rented car (the pass is not valid for privately owned or imported vehicles)

What Is NOT Covered?

The pass does not apply in serious cases:

• Driving under the influence of alcohol or drugs
• Parking in spaces reserved for people with disabilities
• Causing accidents with third-party damages
• Violations considered serious by local traffic laws
  

Where Is It Valid?

The pass is valid throughout all 12 official tourist zones of Quintana Roo, including:

• Cancun
• Playa del Carmen
• Tulum
• Cozumel
• Isla Mujeres
• Bacalar
• Chetumal
• Mahahual
• Kantunilkín
• Felipe Carrillo Puerto
• José María Morelos

This wide coverage ensures you can explore the region without worrying about uneven enforcement or regional differences.

More Than a Pass. What Guest Assist Offers

Guest Assist is a comprehensive travel safety app with the following features:

• 24/7 bilingual legal advisory service
• Emergency numbers (911, 088, 089, 078)
• Verified directories of hospitals, embassies, prosecutors, and tourism providers
• Wallet functionality to store digital copies of your ID, passport, and rental documents
• Location sharing tools for loved ones
• Hurricane alerts and health recommendations
• Fraud reporting channels to stop scam rental agencies and online fraud

Official reports say the app has found and reported over 5 billion pesos in tourist fraud each year. This makes it an important tool for safe travel.

A Safer, More Transparent Tourist Experience

Governor Mara Lezama stated the goal is to ensure that "tourism success translates into shared prosperity." That means protecting visitors, ensuring fairness, and encouraging positive experiences that make tourists want to return.

Bottom Line:
If you rent a car in Cancun or anywhere in Quintana Roo, the Tourist Mobility Pass offers you peace of mind and legal help. It's free, fast, and fully digital. Download Guest Assist, activate your pass, and drive confidently through paradise.