Terms and Conditions

Last review: October 16, 2023

Rescheduling Policy

You are welcome to reschedule or make changes to your reservation without a penalty if change request is received at least 7 days prior to your scheduled arrival. Any changes made within 7 days of your scheduled arrival may incur a $100 dollar fee. All change requests are based solely on hotel room availability.

Cancellation Policy

Telephone Reservations:
Reservations canceled more than 14 days after the confirmation date or in case of a no-show will incur a penalty of 199 USD. If the customer does not request a refund, the amount will be held as credit for future use.

Online Reservations:
Travel window: July 6th, 2023 - December 17th, 2023: Cancellation and changes anticipation 7 days or less prior to arrival; Aplicable penalty of 2 nights.
Travel window: December 18th, 2023 - January 2nd, 2024: Cancellation and changes anticipation 14 days or less prior to arrival; Aplicable penalty of Full Stay.
Travel window: January 3rd, 2024 - December 20, 2024: Cancellation and changes anticipation 7 days or less prior to arrival; Aplicable penalty of 2 nights.

Special Discounted Reservations

The resort is offering this first-time visitor promotion and will honor only one package per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, if you are traveling with others this package cannot be used for this trip, but you can save it for later. Otherwise, there are additional costs associated with your stay.

This kind of bookings have special requirements to apply such as:

Credit Card

Guests without a valid credit card will not be allowed to check to the resort upon arrival. Qualified customer/s Must bring with them to the Presentation a Major Credit Card Visa, Mastercard or American Express are accepted (No Debit Cards, Check Cards, Company Cards or Discover Cards).

The qualifying person(s) must be the credit card holder. Expired credit cards do not qualify.

Presentation

• Attendance to an up to 90 minute resort preview at a designated area appointed by your chosen destination resort is required.
• Must tour with spouse/fiancé/significant other/life partner if married/engaged/cohabiting.
• Age: Married, cohabiting couples, or legally single women — must be age 30-65.
• Income: Minimum $50,000 USD Annual Income.
• Must be employed full time — part-time employment does not qualify, however, retirees that meet other qualifications are accepted.
• Students without full time employment are not qualified.
• Language: Both qualified participants must be fluent in English without the help of an interpreter.
• Identification: The qualified person must present a major credit card and government-issued photo ID at the tour reception desk. Married couples must bring with them proof of such (Government issued picture ID with matching addresses, and/or marriage certificate and/or lease agreement).
• Marital Status: Offer is valid for married or cohabiting couples, or legally single woman. All guests must attend the presentation, including all persons in the reservation(s). If Married MUST Travel with Spouse or package is void.
• Countries: Reservation holder must be a US, Canadian citizen (Not Quebec) or permanent resident.
• Confirmation Process: You will be receiving a formal confirmation delivered to your email within 72 hrs (business days) depending on the season as the resort partner needs to verify and process your terms and conditions acknowledgment.
• Additional Terms: This offer is not available to travel agents, airline, hospitality, or vacation ownership industry employees.
  Recipient responsible for hotel taxes if applicable.
  Resort Vacations International holds no discretion over the eligibility requirements, qualifications, or resort fees. The eligibility requirements have been set forth by the resort developer and are a must for participation in the resort preview. These requirements may change without notice.
  IMPORTANT: Failure to meet the above-mentioned qualifications or attend the resort presentation will result in a charge back of $150 per night plus monies previously paid towards the package price.

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Email: [email protected] | 1 (855) 595-5950